Eye Exam for Glasses

For all orders exceeding a value of USD100, shipping is offered free

Processing Time

• Orders for in-stock items are processed within 1-2 business days.

• Special orders or items sourced from our vendors (such as frames from Italy) may require additional processing time, typically 5-7 business days.

• Prescription lens orders may take 7-10 business days to process, depending on the complexity of the prescription.

Shipping Methods & Delivery Time

We offer various shipping options to accommodate your needs:

• Standard Shipping: Estimated delivery within 3-7 business days.

• Expedited Shipping: Estimated delivery within 2-3 business days.

• International Shipping: Delivery times vary by location and customs processing. Additional duties or taxes may apply, which are the responsibility of the customer.

Shipping Costs

• Domestic U.S. orders: Shipping rates are calculated at checkout based on selected service and location.

• International orders: Rates are determined by destination and shipping method. Please note that customs duties and import taxes are not included in our shipping charges.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details to monitor your shipment’s progress.

Lost or Delayed Shipments

While we strive to ensure timely delivery, VisionMood is not responsible for delays caused by carriers, weather conditions, customs clearance, or other factors beyond our control. If you experience a shipping delay, please contact us, and we will assist in resolving the issue. Check out our delivery Terms & Conditions for more details.

To ensure a smooth return or exchange process, please adhere to the following guidelines.

Obtaining an RMA (Return Merchandise Authorization) Number: Before returning any item, it is mandatory to obtain an RMA number. To request an RMA number, please visit our Returns Center. Please note that the issuance of an RMA number does not guarantee final approval, as all returns are subject to inspection. RMA numbers are valid for a period of ten days.

Packaging: Place the original item in its packaging within a shipping carton. Ensure that the invoice and reason for return are included. If the item is defective, specify the nature of the defect. Please refrain from affixing stickers or shipping labels directly onto the manufacturer's original packaging.

RMA Number Placement: The RMA number must be written on the exterior of the shipping carton to prevent refusal.

Return Window: If you are dissatisfied with your purchase, you have 14 days from the date of shipment from our warehouse to initiate a return or exchange. Please note that this period excludes shipping and handling charges.

Return Merchandise Authorization (RMA) Requirement: All returns are subject to obtaining an RMA from visionmood.com. The cost of shipping will be deducted from your total refund. You can request an RMA number via the Return Center or by contacting Visionmood.com directly. Certain items may have a limited return policy, as outlined in the Special Orders section below.

Condition of Returned Items: To avoid refusal of returned merchandise or restocking fees ranging from 10-50% for used or damaged items, ensure that all purchases, accessories, serial-numbered security tags (if provided), and packing materials are in new condition.

Return Eligibility:

All returned or exchanged items must meet the following criteria:

• Returned within 14 days from the date of shipment.
• In new condition.
• In their original packaging.
• Must include all packing material, blank warranty cards, manuals, and accessories.
• Shipped via insured ground service (USPS or UPS) with a tracking number. Return shipping charges are the responsibility of the customer. VISIONMOOD is not liable for lost or damaged packages.

Grounds for Refusal:

We reserve the right to refuse any return if the following conditions are met:

• Signs of wear or usage.
• Missing parts or components.

Return Fee for Initial Shipping Costs: The initial shipping cost from VISIONMOOD to the Customer will be deducted from the return.

Thank you for adhering to our Returns & Exchanges Policy. If you have any further inquiries, please don't hesitate to contact us.er.