Shipping policy

At VisionMood, we take pride in delivering a seamless and efficient shopping experience. Please review our shipping policy below for details on processing times, shipping methods, and delivery expectations.

Processing Time

• Orders for in-stock items are processed within 1-2 business days.

• Special orders or items sourced from our vendors (such as frames from Italy) may require additional processing time, typically 5-7 business days.

• Prescription lens orders may take 7-10 business days to process, depending on the complexity of the prescription.

Shipping Methods & Delivery Time

We offer various shipping options to accommodate your needs:

• Standard Shipping: Estimated delivery within 3-7 business days.

• Expedited Shipping: Estimated delivery within 2-3 business days.

• International Shipping: Delivery times vary by location and customs processing. Additional duties or taxes may apply, which are the responsibility of the customer.

Shipping Costs

• Domestic U.S. orders: Shipping rates are calculated at checkout based on selected service and location.

• International orders: Rates are determined by destination and shipping method. Please note that customs duties and import taxes are not included in our shipping charges.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details to monitor your shipment’s progress.

Lost or Delayed Shipments

While we strive to ensure timely delivery, VisionMood is not responsible for delays caused by carriers, weather conditions, customs clearance, or other factors beyond our control. If you experience a shipping delay, please contact us, and we will assist in resolving the issue.

Returns & Exchanges

All VisionMood products are final sale and non-refundable. If you receive a defective or incorrect item, please contact us within 48 hours of delivery for assistance.

For any questions regarding shipping, feel free to contact us at help@visionmood.com